Amazon.nl Conditions of Use and Sale

Last updated: 19 November 2020

Please read these conditions carefully before placing an order with Amazon EU S.à.r.l. By placing an order with Amazon EU S.à.r.l. you agree to the application of these Conditions of Sale to your order. Amazon.nl is affiliated with the Dutch Thuiswinkel Organization. You can view the general terms and conditions of Thuiswinkel.org here, which are equivalent to these conditions. To download the Amazon.nl Conditions of Use and Sale as PDF, click here.

Welcome to Amazon.nl.

Amazon Europe Core SARL, Amazon EU SARL and/or their affiliates ("Amazon") provide website features and other products and services to you when you visit or shop at Amazon.nl (the "website"), use Amazon products or services, use Amazon devices, use Amazon applications for mobile, or use software provided by Amazon in connection with any of the foregoing (collectively "Amazon Services"). Please see our Privacy Notice, our Cookies Notice and our Interest-Based Ads Notice to understand how we collect and process your personal information through Amazon Services. Amazon provides the Amazon Services and sells our products to you subject to the conditions set out on this page. Amazon.nl is the trading name for Amazon.

Conditions of Use

Conditions of Sale

Conditions of Use

Please read these conditions carefully before using Amazon Services. By using Amazon Services, you signify your agreement to be bound by these conditions. We offer a wide range of Amazon Services.

Notification to Amazon.nl of a violation of law

1 ELECTRONIC COMMUNICATIONS

When you use any Amazon Service or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or through the other Amazon Services, such as our Message Center. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

2 RECOMMENDATIONS AND PERSONALIZATION

As part of the Amazon Services, we will recommend features, products, and services, including third part ads that might be of interest to you, identify your preferences, and personalise your experience.

3 AUTHORS' RIGHTS AND DATABASE RIGHTS

All content included in or made available through any Amazon Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Amazon or its content suppliers and is protected by Luxembourg and international copyright, authors' rights and database right laws. The compilation of all content included in or made available through any Amazon Service is the exclusive property of Amazon and is protected by Luxembourg and international copyright and database right laws.

You may not extract and/or re-utilise parts of the content of any Amazon Service without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of any Amazon Service, without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Amazon Service (e.g. our prices and product listings) without our express written consent.

4 TRADEMARKS

Click here to see a non-exhaustive list of Amazon trademarks.

In addition graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Amazon Service are trademarks or trade dress of Amazon. Amazon's trademarks and trade dress may not be used in connection with any product or service that is not Amazon's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Amazon. All other trademarks not owned by Amazon that appear in any Amazon Service are the property of their respective owners.

5 PATENTS

One or more patents owned by Amazon apply to the Amazon Services and to the features and services accessible via the Amazon Services. Portions of the Amazon Services operate under license of one or more patents. Click here to see a non-exhaustive list of applicable Amazon patents and applicable licensed patents.

6 LICENCE AND ACCESS

Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, Amazon or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Amazon Services. This licence does not include any resale or commercial use of any Amazon Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Amazon Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Amazon or its licensors, suppliers, publishers, rights holders, or other content providers. No Amazon Service, nor any part of any Amazon Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Amazon without our express written consent. You may not use any meta tags or any other "hidden text" utilising Amazon's names or trademarks without our express written consent.

You may not misuse the Amazon Services. You may use the Amazon Services only as permitted by law. The licences to use Amazon Services granted by Amazon terminate if you do not comply with these Conditions of Use or any Service Terms.

7 YOUR ACCOUNT

You may need your own Amazon account to use certain Amazon Services, and you may be required to be logged into the account and have a valid payment method associated with it. If there is a problem charging your selected payment method we may charge any other valid payment method associated with your account. Click here to manage your payment options.

If you use any Amazon Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access your information in the Your Account section of the website. Please see our Protecting Your Privacy Help Page to access your personal information.

You must not use any Amazon Service: (i) in any way that causes, or is likely to cause, any Amazon Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.

8 REVIEWS, COMMENTS, COMMUNICATIONS AND OTHER CONTENT

Visitors may post reviews, comments and other content; send e-cards and other communications; and submit suggestions, ideas, comments, questions or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam". You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. We reserve the right (but not, in the absence of a valid Notice Form, the obligation) to remove or edit such content. If you believe that your intellectual property rights are being infringed by an item or information on any Amazon Service, please notify us by completing and submitting the appropriate Notice Form.

If you post reviews, comments, communication or other content generated by you which is intended for the website (including pictures, video’s or audio, collectively referred to as "content") you grant Amazon the following rights: (a) a non-exclusive, royalty-free licence to use, reproduce, publish, distribute, display, translate, modify and create derivative works from such content throughout the world (including the right to sublicense to a third party), and (b) the right to use the name that you submit in connection with such content. No moral rights are assigned under this provision.

You may delete your content from public view or, where such functionality is offered, change settings so that it is only shown to people to whom you grant access.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is posted: (i) the content and material is accurate; and (ii) use of the content and material you supply does not breach any applicable policies or guidelines of Amazon and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify Amazon for all claims brought by a third party against Amazon arising out of or in connection with the content and material you supply except to the extent that any liability arises from our failure to properly remove the content when Amazon.nl is notified of the illegal nature of the content Notice Form.

9 INTELLECTUAL PROPERTY CLAIMS

Amazon respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please follow our Notification to Amazon.nl of a violation of law.

10 AMAZON SOFTWARE TERMS

In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with Amazon Services (the "Amazon Software").

11 OTHER BUSINESS

Parties other than Amazon operate stores, provide services, or sell product lines on this website. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. Amazon does not assume any responsibility or liability for the actions, product, and content of all of these or any other third parties. You can tell when a third party is involved in your transactions, and we may share your information related to those transactions with that third party. You should carefully review their privacy statements and other conditions of use.

12 AMAZON'S ROLE

Amazon allows third party sellers to list and sell their products on this website. In each such case this is indicated on the respective product detail page. While Amazon helps facilitate transactions that are carried out on the Amazon Marketplace, Amazon is neither the buyer nor the seller of the seller's items. Amazon provides a venue for sellers and buyers to negotiate and complete transactions. Accordingly, the contract formed at the completion of a sale for these third party products is solely between buyer and seller. Amazon is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the seller's agent. The seller is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and seller. Because Amazon wants the buyer to have a safer buying experience, Amazon provides the Amazon A-to-z guarantee in addition to any contractual or other rights.

13 OUR LIABILITY

We will do our utmost to ensure that availability of the Amazon Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Amazon Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Amazon is liable without limitation if damage is caused by an intentional or gross negligent breach of duty by Amazon or one of its legal representatives or vicarious agents.

In addition, Amazon is liable for slight negligent breach of essential obligations. Essential are those obligations the breach of which puts at risk the achievement of the contractual purpose, or the performance of which enables the fulfillment of the contract and is regularly trusted on by you. In this case, Amazon however is only liable for foreseeable damage typical of the contract. Amazon is not liable for slight negligent breach of any other obligations than those mentioned in the previous sentences.

The aforementioned limitations of liability do not apply for damages from injury to life, body or health, for a defect after a guarantee for the condition of the product of for fraudulently concealed defects. The liability under product liability laws remains unaffected.

To the extent the liability of Amazon is excluded or limited, such exclusion or limitation also applies to the employees, legal representatives or vicarious agents of Amazon.

14 APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg (with the exception of the applicability of conflict-of-law provisions), and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. If you are a consumer who has his permanent residence in the EU, you will also enjoy protection from mandatory provisions of your country of residence. We both agree to submit to the non-exclusive jurisdiction of the courts of the district of Luxembourg City, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Use in Luxembourg or in the EU country in which you live. The European Commission provides for an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr/ [external link]. We prefer to solve your requests in direct contact with you and therefore do not participate in alternative consumer dispute resolution proceedings. If you would like to bring a matter to our attention, please contact us.

15 ALTERATIONS TO SERVICE OR AMENDMENTS TO THE CONDITIONS OF USE

We reserve the right to make changes to any Amazon Services, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to Conditions of Use and Sale, the contractual terms and conditions, and Conditions of Use in force at the time that you use the Amazon Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

16 WAIVER

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

17 CHILDREN

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may use the Amazon Services only with the involvement of a parent or guardian.

18 OUR CONTACT DETAILS

This website (with the exception of MP3 Music Service) is owned and maintained by Amazon Europe Core S.à.r.l. Specific terms of use and sale for other Amazon Services, for example the MP3 Music Service which is operated by Amazon Media EU S.à.r.l, can be found here.

For Amazon Europe Core:

Amazon Europe Core Société à responsabilité limitée, 
38 avenue John F. Kennedy, L-1855 Luxembourg
Share capital: EUR 154,560
Registered in Luxembourg
CS Luxembourg No: B180022
Business Licence Number: 134248
Luxembourg VAT Registration Number: LU 26375245

Other contacts:

For Amazon EU SARL:

Amazon EU Société à responsabilité limitée, 
38 avenue John F. Kennedy, 
L-1855 Luxembourg
Share capital: EUR 125,000
Registered in Luxembourg
RCS Luxembourg No: B-101818
Business Licence Number: 134248
Luxembourg VAT Registration Number: LU 20260743 

Local Registered Branch:
Amazon EU, Dutch Branch
Mr. Treublaan 7
1097 DP Amsterdam
Business Licence Number: 74430661
NL VAT Registration Number: NL 8151.58.464

 

For Amazon Services Europe SARL:

Amazon Services Europe Société à responsabilité limitée, 
38 avenue John F. Kennedy, 
L-1855 Luxembourg
Share capital: EUR 37,551
Registered in Luxembourg
RCS Luxembourg No: B-93815
Business Licence Number: 132595
Luxembourg VAT Registration Number: LU 19647148

 

For Amazon Media EU SARL:

Amazon Media EU Société à responsabilité limitée, 
38 avenue John F. Kennedy, 
L-1855 Luxembourg
Share capital: EUR 50,000
Registered in Luxembourg
RCS Luxembourg No: 112767
Business Licence Number: 136312
Luxembourg VAT Registration Number: LU 20944528

19 NOTICE AND PROCEDURE FOR MAKING CLAIMS OF RIGHT INFRINGEMENTS

If you believe that your rights have been infringed, please submit your complaint using our online Notification form. We will promptly respond to rightsholders and their legal representatives who have submitted the notification form to communicate concerns regarding suspected infringements.

Upon receipt of a complaint we may take certain actions, including removing information or an item. All such actions are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. In addition, by submitting the notification form you grant Amazon the right to use, reproduce, alter, modify, publish, translate, and create derivative works from such content throughout the world and in any media. This includes forwarding the complaint to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Amazon for all claims brought by a third party against Amazon arising out of or in connection with the submission of a complaint.

Note on Third Party Seller Listings: Please keep in mind that Third Party Seller listings are merely hosted on Amazon.nl and are posted solely at the direction of Third Party Sellers who may be contacted via their Seller Information page, accessible from any of their listings.

ASIN and ISBN-10 Defined: "ASIN" stands for Amazon Standard Item (or Identification) Number and is a ten (10) character identifier. It can be found below any listing under Product Details. "ISBN-10" stands for International Standard Book Number and is a ten (10) digit identifier that can be found on some book listings under Product Details.

Important Warning: giving false, misleading or inaccurate information in the Notice Form to Amazon may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.

ADDITIONAL AMAZON SOFTWARE TERMS

Use of the Amazon Software. You may use Amazon Software solely for purposes of enabling you to use and enjoy the Amazon Services as provided by Amazon, and as permitted by the Conditions of Use, these Software Terms and any Service Terms. You may not incorporate any portion of the Amazon Software into your own programs or compile any portion of it in combination with your own programs, transfer it for use with another service, or sell, rent, lease, lend, loan, distribute or sub-license the Amazon Software or otherwise assign any rights to the Amazon Software in whole or in part. You may not use the Amazon Software for any illegal purpose. We may cease providing any Amazon Software and we may terminate your right to use any Amazon Software at any time. Your rights to use the Amazon Software will automatically terminate without notice from us if you fail to comply with any of these Software Terms, the Conditions of Use or any other Service Terms. Additional third party terms contained within or distributed with certain Amazon Software that are specifically identified in related documentation may apply to that Amazon Software (or software incorporated with the Amazon Software) and will govern the use of such software in the event of a conflict with these Conditions of Use. All software used in any Amazon Service is the property of Amazon or its software suppliers and protected by Luxembourg and international copyright laws.

Use of Third Party Services. When you use the Amazon Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.

No Reverse Engineering. Unless explicitly permitted under applicable mandatory law, you may not, and you will not encourage, assist or authorise any other person to copy, modify, reverse engineer, decompile or disassemble, or otherwise tamper with, the Amazon Software, whether in whole or in part, or create any derivative works from or of the Amazon Software.

Updates. In order to keep the Amazon Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.

Conditions of Sale

1 SCOPE OF APPLICABILITY

These Conditions of Sale govern the sale of products by Amazon EU S.à.r.l. to you.

We offer a wide range of Amazon Services, and sometimes additional terms may apply. When you use an Amazon Service (for example Your Account, Gift Cards, Amazon applications for mobile or Message Center), you will also be subject to the terms, guidelines and conditions applicable to that Amazon Service ("Service Terms"). If these Conditions of Sale are inconsistent with the Service Terms, those Service Terms will control.

Please read these conditions carefully before placing an order with Amazon EU S.à.r.l. By placing an order with Amazon EU S.à.r.l., you signify your agreement to be bound by these conditions.

2 OUR CONTRACT

Your order is an offer to Amazon to buy the product(s) in your order. When you place an order to purchase a product from Amazon, we will send you a message confirming receipt of your order and containing the details of your order (the “Order Confirmation”). If you are using certain Amazon Services (e.g. Amazon mobile applications) the Order Confirmation may be posted on a Message Center on the website. The Order Confirmation is acknowledgement that we have received your order, and does not confirm acceptance of your offer to buy the product(s) or the services ordered. We only accept your offer, and conclude the contract of sale for a product ordered by you, when we dispatch the product to you and send e-mail or post a message on the Message Center of the website confirming to you that we've dispatched the product to you (the "Dispatch Confirmation"). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package, and each Dispatch Confirmation and corresponding dispatch will conclude a separate contract of sale between us for the product(s) specified in that Dispatch Confirmation. Your contract is with Amazon EU S.à.r.l. Without affecting your right of cancellation set out in section 3 below, you can cancel your order for a product at no cost any time before we send the Dispatch Confirmation relating to that product.

This right to cancel does not apply to certain categories of products and services, including digital products or software which are not supplied in a physical format (e.g. on a CD or DVD), once download or use (whichever is earlier) has begun.

You consent to receive sales invoices electronically. Electronic invoices will be made available in pdf format in the Your Account area of the website. For each delivery, we will inform you in our Dispatch Confirmation if an electronic invoice is available. For further information about electronic invoices and instructions on how to receive a paper copy please refer to our help pages.

Please note that we sell products only in quantities which correspond to the typical needs of an average household. This applies both to the number of products ordered within a single order and the placing of several orders for the same product where the individual orders comprise a quantity typical for a normal household.

3 RIGHT OF CANCELLATION UP TO 14 DAYS, EXCEPTIONS TO CANCELLATION AND OUR VOLUNTARY RETURNS GUARANTEE, STATUTORY WARRANTY RIGHTS

INSTRUCTION ON RIGHT TO CANCELLATION

STATUTORY RIGHT

You have the right to cancel your order without giving any reason within 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods purchased (or last good, lot or piece if the order relates to goods or multiple lots or pieces delivered separately) or from the day of the conclusion of the contract, in the case of services or digital content not supplied in a tangible medium (e.g. CD or DVD).

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this agreement. Send your request to:

  • Amazon EU S.à.r.l., 5 Rue Plaetis, L-2338, Luxembourg, for products marked "Dispatched from and sold by Amazon" or "Verzonden en verkocht door Amazon" or send it to
  • Amazon Services Europe S.à.r.l., 5 Rue Plaetis, L-2338, Luxembourg, for products sold by a Marketplace seller and shipped by Amazon.

You may submit your request according to the instructions and forms available on our Online Return Center, by contacting us or using this standard form . In case you use the return centre, we will communicate to you an acknowledgement of receipt of such cancellation without undue delay (e.g. by e-mail).

To meet the cancellation deadline, it is sufficient for you to send your communication on the exercise of the right to cancellation before the cancellation period has expired and return the goods via our Return Suppert Centre within the deadline defined below.

For additional information on the scope, content and instructions for the exercise, please contact our Customer Service.

EFFECTS OF CANCELLATION

If you cancel your order, we will reimburse all payments received from you for the goods purchased and will also reimburse delivery charges for the least expensive type of delivery offered by us. This reimbursement will be made without undue delay and, except in the situations described below, by no later than 14 days from the day on which we received your communication on the cancellation of this order. For such reimbursement we will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Note that you must send back the goods without undue delay and in any case by no later than 14 days from the day on which you communicate to us your cancellation of this order via our Online Return Center. To meet the deadline, it is sufficient for you to send the goods before the period of 14 days has expired. You will have to bear the regular cost of returning the goods if the goods delivered correspond to the goods ordered and if the price of the goods to be sent back does not exceed the amount of 40 euros, or if, where the price of the goods is higher, you, at the date of the cancellation, have not yet paid the consideration or paid a contractually agreed partial payment. Otherwise the return the goods is at no cost for you. Goods not suitable for parcel shipment will be picked up from you.

You will only have to pay compensation for any deterioration of the goods if the value of the goods diminishes due to the handling of the goods (except when it was necessary to establish the nature, characteristics and functioning of the goods).

EXCEPTIONS TO THE RIGHT OF CANCELLATION

The right to cancellation does not exist or lapses, as the case may be, in the case of contracts regarding:

  • the delivery of goods which are not suitable for return due to health protection or hygienic reasons if unsealed by you after delivery, or which, due to their nature, are, after delivery, inseparately mixed with other items;
  • the delivery of sealed audio or video recordings or of sealed software if unsealed by you after delivery;
  • the supply of goods made to customer specifications or clearly customized to personal needs;
  • the supply of goods which may deteriorate or expire rapidly;
  • a service if Amazon has fully performed it (e.g. the use of the Amazon MP3 Music Service) and you acknowledged and expressly accepted before you placed your order that we could start to deliver the service, and that you could not cancel it once the contract had been fully performed;
  • the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
  • the supply of alcoholic beverages whose price has been agreed upon conclusion of the sales contract, which however can only be delivered after 30 days and whose actual value is dependent on fluctuations in the market which we cannot control.

END OF INSTRUCTION ON RIGHT OF CANCELLATION

OUR VOLUNTARY RETURNS GUARANTEE

In addition to your statutory rights, Amazon provides you with the following voluntary returns guarantee:

Products from sold by Amazon EU S.à.r.l. can be returned within 30 days of receipt of the products to Amazon EU S.à.r.l. if none of the exceptions applies, and if the products are complete and are in the same condition as upon receiving. Additional information can be found here. The products are to be returned via our Online Return Center.

This voluntary returns guarantee does not apply to digital products or software which are not supplied on a tangible medium (e.g. on a CD or DVD).

If you return products according to this voluntary returns guarantee, we will refund to you the purchase price already paid by you, but not the delivery costs of your initial purchase. Likewise the transport risk and return costs are borne by you. The costs of delivery and return are only refunded for returns of clothing or shoes from our sites. This returns guarantee does not affect your statutory rights and therefore does not affect your right of cancellation as described above.

Details on returning and examples can be found here.

STATUTORY WARRANTY RIGHTS:

In addition to your 30-day returns guarantee, customers in the European Union have statutory warranty rights for a period of two years from the delivery of the goods and can request repair or replacement of the goods purchased at Amazon if these goods have defects or are not as described. If the goods cannot be repaired or replaced within a reasonable time or cannot be repaired or replaced without difficulties you can claim reimbursement or a reduction of the purchase price.

In the case of used goods the warranty period can be shorter than two years.

For further information on the terms and conditions please see our return conditions.

4 PRICING

All prices are inclusive of legally applicable VAT.

Despite our best efforts, a small number of the items in our catalogue may be mispriced. We will verify pricing when processing your order and before we take payment. If we have made a mistake and a product's correct price is higher than the price on the website, we may either contact you before dispatch to request whether you want to buy the product at the correct price or cancel your order. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product.

5 PAYMENT, RETENTION OF TITLE, DIRECT DEBIT, PURCHASE ON ACCOUNT

You can pay the purchase price by payment on account (under the conditions set forth in this section 5), credit card or direct debit.

Every good delivered remains property of Amazon EU SARL until payment has been fully made.

Payment by direct debit:

In case of a direct debit return imputable to the customer, Amazon EU S.à r.l. will charge a lump sum damage of 3 EUR ("direct debit return fee"). The customer is entitled to prove that a damage has not occurred at all or is substantially lower than the lump sum claim.

The foregoing rules also apply to direct debits for the purpose of paying purchases made via 3rd party sellers (see section 11 and 12 of the Terms of Use).

Payment on account:

If you are a new customer there is a maximum amount up to which a purchase on account is possible. This maximum amount applies to your entire account and takes into consideration outstanding payment from earlier orders on account.

Payment on account is only available to consumers of at least 18 years of age. The delivery address, the home address and the billing address must be identical and within the Netherlands. Payment on account is not available for services or products delivered online (e.g. software downloads) or the purchase of vouchers. The payment amount becomes due upon receipt of the invoice. Amazon EU S.à.r.l. reserves the right to not offer certain payment methods in individual cases.

In the case of payment on account we charge a one-time fee of EUR 1.50 inclusive of applicable VAT per delivery in addition to any applicable shipping costs. You will be separately informed before placing your order if this fee is charged.

Should the payment on account – for reasons imputable to the customer – not be paid on the due date, Amazon EU S.à r.l. will charge a lump sum damage of 3 EUR. The customer is entitled to prove that a damage has not occurred at all or is substantially lower than the lump sum claim.

In the case of payment on account and in other cases for legitimate reasons Amazon EU S.à.r.l. will check and assess the data provided by you and exchange data with other company within the Amazon group and with credit agencies.

6 DELIVERY

Unless agreed otherwise, delivery will be made to the delivery address indicated by you. On our website you will find information on the availability of products sold by Amazon (e.g. on the respective product detail page). Please note that all information about the availability, shipping or delivery of a product is merely estimated information and contains approximate values and does not constitute binding or guaranteed shipping or delivery dates, unless expressly stated otherwise in the shipping options for the respective product. If we notice, while processing your order, that the products ordered by you are not available, we will inform you thereof in a separate e-mail or through our Message Center. You statutory rights remain unaffected.

If we cannot deliver to you because the goods delivered do not fit through your entrance door, front door or your staircase, or you are not found at the delivery address given by you even though the delivery time has been announced to you with a reasonable period of notice you will have to bear the cost of such failed delivery.

7 CUSTOMS

When ordering products from Amazon for delivery outside of the EU you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Amazon, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

8 1-CLICK ORDERING

1-Click ordering is the fastest and easiest way to order products safely and securely from Amazon. If you are using a public or shared computer terminal, we strongly recommend that you deactivate 1-Click ordering when you are not at the computer.

9 WARRANTY FOR PRODUCTS SOLD BY AMAZON AND LIMITATION OF LIABILITY

In addition to your 30-day returns guarantee, customers in the European Union have statutory warranty rights for a period of two years from the delivery of the goods and can request repair or replacement of the goods purchased at Amazon if these goods have defects or are not as described. If the goods cannot be repaired or replaced within a reasonable time or without difficulties you can claim reimbursement or a reduction of the purchase price.

If a replacement is delivered to you as supplementary performance, you are obligated to return to us at our cost the goods initially delivered within 30 days. The return of the defective goods has to be made according to legal requirements. Amazon reserves the right to claim damages in accordance with statutory law.

In the case of used goods the warranty period can be shorter than two years.

For further information on the terms and conditions please see our return conditions.

Amazon is liable without limitation if damage is caused by an intentional or gross negligent breach of duty by Amazon or one of its legal representatives or vicarious agents.

In addition, Amazon is liable for slight negligent breach of essential obligations. Essential are those obligations the breach of which puts at risk the achievement of the contractual purpose, or the performance of which enables the fulfillment of the contract and is regularly trusted on by you. In this case, Amazon however is only liable for foreseeable damage typical of the contract. Amazon is not liable for slight negligent breach of any other obligations than those mentioned in the previous sentences.

The aforementioned limitations of liability do not apply for damages from injury to life, body or health, for a defect after a guarantee for the condition of the product or for fraudulently concealed defects. The liability under the product liability laws remains unaffected.

To the extent the liability of Amazon is excluded or limited, such exclusion or limitation also applies to the employees, legal representatives or vicarious agents of Amazon.

10 APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of the Grand Duchy of Luxembourg, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the courts of the District of Luxembourg City, which means that you may bring a claim to enforce your consumer protection rights in connection with these Conditions of Sale in Luxembourg or in the EU country in which you live.

11 AMENDMENTS TO THE CONDITIONS OF SALE

We reserve the right to make changes to our website, policies, and terms and conditions, including these Conditions of Sale at any time. You will be subject to the Conditions of Sale, contractual terms and conditions, and Conditions of Use and Sale in force at the time that you order products from us, unless any change to those terms is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Conditions of Sale is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

12 WAIVER

If you breach these Conditions of Sale and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Sale.

13 CHILDREN

We do not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18 you may only use Amazon.de with the involvement of a parent or guardian.

14 OUR CONTACT DETAILS

Our contact details are:

Amazon EU Société à responsabilité limitée, 
38 avenue John F. Kennedy, 
L-1855 Luxembourg
Share Capital: EUR 125,000
Registered in Luxembourg
RCS Luxembourg No: B-101818
Business Licence Number: 134248
Luxembourg VAT Registration Number: LU 20260743 

Local Registered Branch:
Amazon EU SARL, Dutch Branch
Mr. Treublaan 7
1097 DP Amsterdam
Business Licence Number: 74430661
NL VAT Registration Number: NL 8151.58.464

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