Well if you are a manager there are a lot of situations that leave you doubtful if you made the right decision or not. Given Ray’s principles it helped me a lot in actually realizing what is correct and not in my management style. There are so many good chapters and principles but one standing out for me was: create a farm team - the group pf people assessed to be as stand by in case one of the people in the key roles happens to be out in a form or another. I have seen this situation crippling organizations throughout time and its so easy to do, you just need some pragmatism and clear objectives.
Also create clear structure clear direct lines of reporting - i know its already known but the way Ray explains it ... its just brilliant. Also the take on conflict resolution and the necessity of disagreement - simply brilliant.